Client Background
A major steel company in India was searching for high-performance refractory materials to enhance the efficiency and lifespan of its steel production line. After comparing several suppliers, the client discovered Rongsheng Refractory. With over 20 years of experience in the global refractory market and a diverse product range covering steel, cement, chemical, and other industries, Rongsheng caught the client's attention. They were particularly interested in our low porosity fireclay bricks due to their exceptional performance and broad applications.
Client Needs
The client required refractory materials that could withstand high temperatures and resist corrosion in complex environments. Their existing fireclay bricks could not meet the demands for long-term stable operation, leading to short service life and high maintenance costs. They urgently needed a more efficient refractory solution.
Product Introduction
We recommended our low porosity fireclay bricks to the client. These bricks are made from low-alumina mullite as the primary raw material, formed under high pressure and sintered at high temperatures. The primary mineral component is mullite. Compared to traditional fireclay bricks, low porosity fireclay bricks offer significant advantages:
Low porosity, effectively resisting penetration from high-temperature gases and molten slag.
Strong chemical corrosion resistance, especially suited for high-temperature environments in the steel industry.
Longer service life, 2 to 3 times longer than ordinary fireclay bricks.
Enhanced thermal conductivity and heat storage capacity, improving kiln efficiency.
Contract Signing and Prepayment
After detailed discussions and technical evaluations, the Indian client decided to order a batch of low porosity fireclay bricks. A formal contract was signed, and on September 6, we received a prepayment of $10,777 from the client. Production preparations were immediately initiated to ensure timely delivery as per the client’s requirements.
Client Feedback
The client highly praised Rongsheng Refractory for product quality and professional service. They are very satisfied with the performance of the low porosity fireclay bricks and look forward to improved equipment efficiency and reduced maintenance costs. The client particularly appreciated our prompt response and problem-solving abilities, which were key factors in choosing Rongsheng Refractory.
